Question 1

My Package Arrived Damaged, What do I do?

Accepted Answer

Call us immediately! We handle the claim process for you. With the recipient, and shipper's cooperation we handle the paperwork and tedious phone calls with the carriers, so you do not have to. We fight to get your insurance value and shipping cost back!

Note: If your package was shipped with Postage Express, we have to file the claim for you. Please do not try to file a claim on your own.

Note: If the package was not shipped on a Postage Express account, we cannot file a claim or assist you in the claim process.

Question 2

How do I Track my Package?

Accepted Answer

At Postage Express we ship via UPS, FedEx, and USPS. Use the respective link to track your item.

USPS: USPS.com® - USPS Tracking®(https://tools.usps.com/go/TrackConfirmAction!input.action)
FedEx: Tracking Your Shipment or Packages | FedEx(https://www.fedex.com/en-us/tracking.html)
UPS: Tracking | UPS - United States(https://www.ups.com/track?loc=en_US&requester=ST/)

Question 3

Can I Add Insurance or a Signature to my Package?

Accepted Answer

Yup! Just let us know how much to insure the package for, or that you would like a signature added! Note that both do have additional costs associated with them.

Question 4

How Much Does it Cost to Ship?

Accepted Answer

There are four factors that determine shipping costs. The package's weight, dimensions, and where it is going. The fourth factor consists of things like insurance and surcharges. We are more than happy to give you an estimate anytime!

Question 5

What Can't I Ship?

Accepted Answer

Domestically, things like Alcohol, Tobacco, Firearms, Spray Cans, and more. 
For a more detailed listing see this link: Shipping Restrictions - What Can You Send in the Mail? | USPS(https://www.usps.com/ship/shipping-restrictions.htm)

For International shipments, the above applies, and the restrictions in place for the specific country. As an example, nothing made in Asia can be shipped to Mexico. For more information, see this link: Global Shipping Restrictions & Prohibited Items | FedEx(https://www.fedex.com/en-us/shipping/international-prohibited-items.html)

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